Terms and Conditions

Dismantling & Reassembly Of Furniture

Customers need to ensure all furniture is dismantled for transit prior to our arrival. If we are asked to dismantle any item of furniture, or find that dismantling the furniture is necessary during the move, it is the customer’s sole responsibility to reassemble the furniture when it arrives at the destination, unless previously negotiated with ourselves before hand.

It is the responsibility of the customer to keep all fixtures, fittings, bolts and screws for furniture in a safe and secure place. We accept no responsibility for lost fittings and fixtures.

 

Damages

We cannot accept any responsibility for any incidents, accidents or damages to belongings, or any instances of lost property which occur after the job has been completed and payment has been settled. We accept no responsibility for damage caused to items as a result of poor or incorrect packing.

 

Quotes

We reserve the right to ammend a quoted price if the task or circumstances lead to an increase in time, mileage or extra cost. For example, if we turn up to a job and the customer has not told us that there is more items to be taken to be taken or no parking available within close proximity from their house.

 

Payment Policy

Full payment of any outstanding balance is to be paid upon completion of the job, and in cash. Other payment methods are available, but should be discussed with Hemel Man With A Van.

Big jobs may require a small deposit to avoid cancellations. Refund will only been given with minimum 3 days notice.

 

 

Parking Arrangements / Vehicle Loading & Unloading

Customers who book our service have a responsibility to ensure there is somewhere adequate to park the van at both ends of the job in question.

Should the van receive a parking ticket whilst working on your removals job, the customer will be solely responsible for settling the fine.

 

Additional Responsibilities Of The Customer

It is the responsibility of the customer to make sure all furniture will fit into the premises at the destination. We are not prepared, or insured to remove doors, dismantle door frames or otherwise “tamper” with entrances to buildings.

Customers need to ensure all walls, carpets, woodwork etc. is adequately protected before we undertake the removal of items. We do not accept any responsibility for damage or marks made to areas which are not properly protected.

Delays which are deemed to be the fault of the customer, for example not having all items packed, supplying the wrong address, waiting for collection of keys etc., may incur an extra charge to the final bill.

 

Service Cancellations

Abuse, rudeness and violence towards any member of our staff will not be tolerated.

Should a driver need to abort a job due to aggression or abuse, the customer will still be charged the full amount for the booking. Reserve the right to cancel booking as necessary.

Cancellation fee will be charged if customer gives less than 24 hour notice.